Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Custom Maids RVA

May 25, 2023

5  out of  5 rating by Custom Maids RVA
"Sara’ Harrison-Borum was more than helpful to work with our business in a time crunch. Our expectations were truly exceeded. If you are looking for insurance Sara is the way to go. She was very personable and went above and beyond to make us feel valued. Communication is the number one thing we look for when we work with companies. Sara has shown us just that. We recommend her to all of partners and will never stop! Custom Maids RVA."

David Cannington

April 10, 2023

5  out of  5 rating by David Cannington
"I've been with Eric and his team for over 20 years and have never been disappointed in their service. Having had policies for homeowners, renters, autos, and a boat; I can whole-heartedly say that I recommend them without hesitation. In my experience, their rates have always been competitive. But what I really like is the friendly yet informative way that Eric and his team relate to me as a customer whenever I need something. I can't imagine wanting to work with anyone else for my insurance needs. My thanks to Eric and his team!"

Reginald Henderson

March 15, 2023

5  out of  5 rating by Reginald Henderson
"Sara' at this State Farm Insurance location is a consumate professional. When I inquired about coverages, I was promptly informed of the available options best suited for me. As a result, I was able to make well informed decisions. My total premiums were also slightly reduced, even though my coverages were enhanced. I'm more comfortable with State Farm and with Sara' as my agent."

Petra Battle

March 2, 2023

5  out of  5 rating by Petra Battle
"I have been working with Sara and she is absolutely patient passionate and very knowledgeable. Sara Handled my plan expeditiously although I called later in the day, she stayed after hours to help complete my plan. Thank you Sara"

Peggy Battle

February 24, 2023

5  out of  5 rating by Peggy Battle
"Sara was the best with her knowledge in helping me with a great insurance package. She helped me get a great deal with a bundle package that included life insurance, renters insurance and vehicle insurance. I highly recommend recommend her services. She even stayed an hour after closing to assist with my needs. Thanks again Sara!"

Jeffrey Walker

February 23, 2023

5  out of  5 rating by Jeffrey Walker
"I have been insured with Eric Bannon for many years as was my Father and Mother who used this agency when they were living. Zora represents all the positive feedback received in these reviews. I would highly recommend to anyone needing or shopping around for insurance to contact this agency first."

Teresa Marie Silverman Schmidt

February 13, 2023

5  out of  5 rating by Teresa Marie Silverman Schmidt
"Sara provided a thorough review of all lines of service. Found changes that could be made to decrease premiums throughout. Very glad I came in for a review."

Brinda George

February 6, 2023

5  out of  5 rating by Brinda George
"Sara assisted me with a policies review, going beyond thorough to make sure I understood the most minute detail concerning my current coverage and showing me where I could save and enhance protection in terms of my family needs. Very professional, courteous, and excellent listener. Thx, Sara."

Bradley Calhoun

January 25, 2023

5  out of  5 rating by Bradley Calhoun
"Sara is so caring and understanding when helping pick choices for my policy. She is most helpful in determining what I might need to sustain future situations. I am so happy to have come here from GEICO… I never received this much attention in the whole 25 years I was with GEICO and never even knew this experience was a thing. So, thanks for all you guys do to help me with the most important peace of mind as well as the caring and compassionate disposition presented during the very difficult months after my mother’s passing. Such a breath of genuine fresh air."

Jane Hazel

January 5, 2023

5  out of  5 rating by Jane Hazel
"Sara’ Harrison-Borum, LSA5 Life & Health Specialist, Auto/Home, and Small Business “Assisting you in “Helping Life Go Right” since 2001…..This lady is beautiful inside and out. Plus, she is the best insurance agent around. She listens to what you want and need and explains everything to you in detail to help you understand what you are getting. State Farm’s Insurance office in Mechanicsville is the BEST. HIGHLY RECOMMENDED!"

Robin Walston

January 3, 2023

4  out of  5 rating by Robin Walston
"Thanks to this team for explaining my coverages and helping me to make the necessary adjustments."

Amy Palmore

December 20, 2022

5  out of  5 rating by Amy Palmore
"Sara' was wonderful to work with. She was very responsive and helped with everything I needed quickly. Thank you, Sara'!"

Brian Tillett

December 18, 2022

5  out of  5 rating by Brian Tillett
"I could not be happier with Eric and his entire office's support. I have many different polices with unique needs; and everyone is EXTREMELY knowledgeable and accommodating. I was with my last SF agent for 20 years, and was nervous about switching to a new agent when they they retired. But Eric's experience is an exact match for my needs."

Scott McLeod

December 9, 2022

5  out of  5 rating by Scott McLeod
"Fantastic réponse time in helping me and my elderly mother. Always a delight to be in touch with the agents here in Mechanicsville. Sara was a tremendous help."

Anton Gaston

December 5, 2022

5  out of  5 rating by Anton Gaston
"Sara was a delight to speak with..."

Daryl Norton-Stein

December 1, 2022

5  out of  5 rating by Daryl Norton-Stein
"I worked with Sara Harrison-Borum. She was amazing! She answered my questions and was very prompt. I would highly recommend her. Working with her was a pleasure."


November 15, 2022

5  out of  5 rating by freakineagle
"5 stars for sure! Always so professional and very helpful. Julia helped us and is exceptional at going that extra distance to make sure your needs are completely taken care of. We have been satisfied customers for over 40 yrs. Mr. and Mrs. Miller"

Tiffani Cronk

September 21, 2022

5  out of  5 rating by Tiffani Cronk
"Julia Lewis was amazing and so informative. I truly appreciate her communicating with me and all the information she provided me."

Anthony Baxter

August 16, 2022

4  out of  5 rating by Anthony Baxter
"I've been a Custom in this office for 2yrs. 1St. Yr. I've seen staff changes,& if an issues came up, Mr. Bannon would address it & if it be amongst the Staff, it became better,& if him or his Correctly Trained Staff Could Help with in The Guidelines of Under Writer's and Such They do try, if it's changing Policies from 6mos. To monthly, & even giving envelopes to mail payments in. Sa'ra [Sa'ra] is 1 of The BEST, & in my transferring to another State Farm Location, I truly Wish I Could Take her with me as i Transfer my Policy to Another Location."

Frank Willing

July 23, 2022

5  out of  5 rating by Frank Willing
"Sara was very informative helpful, and friendly!"

Kimberly Williams

June 6, 2022

5  out of  5 rating by Kimberly Williams
"Worked with Sara' today she was a true blessing, helped me with all of my coverages from Auto, homeowners, life insurance. Very helpful answered all my questions made me feel very confident in changes I made. Would recommend very highly."

Loretta Walls

June 6, 2022

5  out of  5 rating by Loretta Walls
"Been a customer for many years. Highly recommended!"

Debbie Powers

June 2, 2022

5  out of  5 rating by Debbie Powers
"Eric Bannon is an unbelievable agent, not just with the interaction but with everyone I have had in the past. Simply the best!!!"

Alice H

May 13, 2022

5  out of  5 rating by Alice H
"Eric and his staff are always great to work with. Very quick to help us with any questions or needs we may have. Look forward to many more years of working together."


May 12, 2022

5  out of  5 rating by Alphaeagle
"I’m very thank full for Julia’s help, she was very friend and made sure I understood everything that came with insurance. She also had no problem walking me through and answering any questions I had, as well as making sure I was getting everything that I was looking for. I can tell she’s an amazing and dedicated worker there."