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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carmen Perez

September 23, 2024

5  out of  5
rating by Carmen Perez
"I would like to take this opportunity to thank Sara Harrison-Borum for taking the time today to assist me with my request. Sara is my agent at SF when my HOA required documentation with a due date of 9/30/24, Sara immediately took action to meet that deadline. Thank you Sara for your professionalism and for the excellent service you provided on our behalf. It is situations like these that it pays to have a great agent you can depend on."
We responded:
"Thank you for recognizing Sará’s commitment to helping our clients in their times of need. We all appreciate your trust in us and are happy to help whenever you need us."
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Gerald liddle

September 6, 2024

5  out of  5
rating by Gerald liddle
"Sara has been assisting me with my home, auto, and umbrella insurance for several years. She has always been prompt with every need and question I have had."
We responded:
"Thank you, Gerald for your kind words. "
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Matt Randazzo

September 6, 2024

5  out of  5
rating by Matt Randazzo
"Process is very easy and not time consuming. Great representative. Very informative and thorough."
We responded:
"Matt, I’m glad we could help you recognize your risks and make the process easy and informative."
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Sarah Johnson

August 14, 2024

5  out of  5
rating by Sarah Johnson
"Julia was so helpful and kind! She was able to get me exactly what I needed and made the process quick, easy, and stress free!"
We responded:
"We love taking the stress out of insurance. Julia is great at helping clients understand the risks they face and offering solutions in a way that they relate to. "
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james coulombe

August 4, 2024

5  out of  5
rating by james coulombe
"Eric Bannon's crew is such a top notch group."
We responded:
"Thank you, James. We appreciate your feedback. Your a "top notch" policyholder, too!"
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Moses Wahl

June 21, 2024

5  out of  5
rating by Moses Wahl
"Sara did an excellent job of going over our policies and helping us make some updates. She also was able to fill us in on some State Farm specific details we did not know about our coverage. So good to do an annual review!"
We responded:
"Thank you for recognizing Sara’s expertise and stressing the importance of insurance reviews. Sara does a great job explaining insurance coverage in ways that are easily understood. "
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Sarah Schesventer

May 20, 2024

5  out of  5
rating by Sarah Schesventer
"I've been a State Farm client since the day I turned 16. I just turned 51 to give you a little perspective. When my parents first got married on May 3, 1958 they immediately set up their auto insurance with State Farm. My Dad was stationed at Langley Air Force Base & then received his oversea orders to Taiwan. But he made sure my very pregnant Mother was well taken care of by State Farm before boarded that flight to leave her back at her parents home. What we didn't know until two years prior to his death when he was finally awarded certain medals & status as a Vietnam Veteran what he was really doing in the Phillipines & that my Mom & baby brother could have needed that insurance at any second. The years he was there were finally added to the beginning of that war during the Trump Presidency after 30 years of trying. But there is a reason for this review my parents always told us that yes some things may cost a little bit more but if you truly look into the Companies & their Customer Support where you are treated like family. Always no matter what go with that top company with the #1 rating like State Farm & pay a little more because over your lifetime truly the quality, service & care you receive truly outweigh their weight in gold! So yes I'm still a client & always will be a State Farm client. I have my home, life & auto insurance with them so the full-trifecta & wouldn't have it any other way. Eric Bannon's Office in Mechanicsville in Virginia & his staff are all top notch 5 star representatives of the company too. So if you live around here go see them!"
We responded:
"Sarah, thank you for that touching story and review. I often tell people that we are in the relationship business and I'm glad my office could carry on the long tradition that State Farm has had with your family. "
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Ronnie Gray

May 17, 2024

5  out of  5
rating by Ronnie Gray
"Eric has been our agent for many years now. He and his staff are professional, always helpful, and keeps us well informed of updates and any changes in our insurance coverages. Thanks Sara for your help today. You're the best!"
We responded:
"Ronnie, clients like you make my day! It's a pleasure to be your agent and your friend. Thank you for recognizing the hard work of my team and Sara in particular."
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R Me

May 15, 2024

5  out of  5
rating by R Me
"Always friendly and helpful staff willing to take the time to make sure your needs are met."
We responded:
"Thank you for your review! "
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Tom Rourke

May 14, 2024

5  out of  5
rating by Tom Rourke
"Always appreciate the assistance from Eric and from Sara at the Mechanicsville, VA SF office. They have taken the time to assist me many times over the years."
We responded:
"We APPRECIATE you, Tom! Thank you for trusting us with your insurance needs."
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Will Sheridan

April 25, 2024

5  out of  5
rating by Will Sheridan
"Eric’s office along with Sara and the entire staff are very helpful and supportive. My family and many extended family have been customers for many years and have been very happy."
We responded:
"Thank you for the review, Will. Your family is a great part of our State Farm Family and we really value your business and trust in us."
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Michale Hutcherson

April 19, 2024

5  out of  5
rating by Michale Hutcherson
"Sara is very informative on what is needed for my business and personal interests."
We responded:
"Thank you for recognizing Sara for her dedication to helping clients understand and build an insurance plan. "
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Harriet Valiani

April 18, 2024

1  out of  5
rating by Harriet Valiani
"I listened in on conversation w/ my sister when she talked a/Eric Bannon. She was told she had to make some repairs on her house …or insurance would be dropped. She took money out of 401k… paid penalty and taxes on it. Did the repairs. He still was canceling insurance. I do not recommend. I have Allstate and they do not come and inspect my house . Get your insurance elsewhere where you are treated right."
We responded:
"Harriet, I appreciate your concern for your sister. State Farm offers only replacement cost policies and is unable to insure properties that are in need of repair. She was notified in 2022 that her roof needed to be replaced (as well as some other concerns) in order to be renewed in 2024. She indicated a number of times that the work had been done but never sent the required documentation for me to send to the company. I drove to her house myself to take photos of the work as she had not responded to my requests and found that the roof had not been replaced as required. I called her and offered my assistance locating a company that would insure her property in its current condition and even called her son to be sure she was taking action. My offer to assist still stands if she is unable to secure coverage."
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Chris Murray

April 5, 2024

5  out of  5
rating by Chris Murray
"They are very professional and polite. They will help you out anyway they can. I'm very blessed to switch to them 20 years ago."
We responded:
"Thank you for your kind words, Chris. It’s a pleasure to serve clients like yourself and we look forward to the next 20 years!"
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Margaret Blackburn

March 28, 2024

5  out of  5
rating by Margaret Blackburn
"I contacted Sara to provide a competitive quote to homeowners and autos as I wanted to explore new companies to provide insurance to my family. She has to be one of the most responsive people I have had the pleasure of working with in many many years. She answered all of my questions and when I came up with even more questions, she didn't make me feel like a bothersome person. And this is BEFORE I decided to go with her at State Farm. She provided a thorough overview of what she felt I needed and worked with me to create a policy my family was happy with overall. I highly recommend Sara Harrison Borum."
We responded:
"Margaret, I’m glad we were able to provide an excellent experience. Insurance doesn’t have to be complicated…it just has to be explained by the right agent and tailored to your needs. We appreciate your trust in us and look forward to being your agency of choice for years to come."
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Scott Holmes

March 13, 2024

5  out of  5
rating by Scott Holmes
"They provided documents I needed very quickly"
We responded:
"Glad we could help, Scott!"
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Charlotte Scharff

March 10, 2024

5  out of  5
rating by Charlotte Scharff
"Ost attentive insurance agency I have ever dealt with."
We responded:
"Thank you, Charlotte. Your kind words and your business are appreciated. "
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Tom Southard

February 27, 2024

5  out of  5
rating by Tom Southard
"Great experience with Sara' Harrison-Borum and State Farm Insurance! She reviewed my policies with me and even pointed out some coverage for water and sewer to my house that I could get and add to my homeowners policy, also for only a few dollars more a year I could have zero deductibles on windshield breakage, etc. I highly recommend Sara and her team at State Farm, good people!"
We responded:
"I’m glad you had a great review with Sara. We value your business!"
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Janet Natoli

February 7, 2024

5  out of  5
rating by Janet Natoli
"Sara was very friendly, informative and thorough. Enjoyed our talk and feel it was very beneficial."
We responded:
"I’m glad you found the review with Sara helpful. We enjoy helping our clients understand their coverage and develop a plan suited to their needs. "
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Renee Robinson

January 30, 2024

5  out of  5
rating by Renee Robinson
"On 3 January 2024 our daughter was in an accident driving to work in the wee hours before sunrise. She was in the mountains near Radford on her way to her new job at the Toyota Truck Assembly plant in her Hyundai Accent when she hit a large buck with a huge rack. She called me, trapped in her car in the dark, airbags all deployed and hysterical. I had her hang up and call 911. She's okay. Bruised up pretty good but really fortunate. My husband got in touch with State Farm and by dropping "a pin" State Farm was able to find her, and start the ball rolling. It was a HUGE relief for State Farm to take that ball and have a tow lined up and a rental car waiting for her! The car was totaled. They have made follow up calls and helped us settle with a check for her old car as well as provide coverage for her new car we ended up purchasing. Five star service all the way. Being over three hours away from my daughter and she was so scared which of course scared this mom, I was helpless. State Farm took care of EVERYTHING! We have been with Eric Bannon and State Farm for at least 15 years. I know there are plenty of "discount" insurance companies that provide coverage, but not service like this! We are very happy with our relationship with State Farm. We are customers for life. Thank you, State Farm, your incredible response team, and our agent, Eric Bannon."
We responded:
"Renee, we were glad that she wasn’t more seriously hurt. I’m happy we fulfilled our promise to help during the most difficult times. Thank you for your trust in us. "
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Chad

January 9, 2024

5  out of  5
rating by Chad
"They always have gone above and beyond to get exactly what I need and are a joy to work with. I have personally worked with Sara many times and she does an excellent job helping me. Thank you so much for the effort."
We responded:
"Thank you, Chad. We appreciate your business and are glad we’ve been able to help. "
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John

December 28, 2023

5  out of  5
rating by John
"Being a former 14- year Geico customer, and switching over to State Farm, I couldn't be happier. Sara' is an absolute pleasure to work with. She explains everything, and breaks it down for you to understand. I highly recommend Bannon Insurance agency."
We responded:
"John, thank you for your feedback. We hope to be your agency of choice even longer than your tenure with your prior carrier!"
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Kevin Minor

December 14, 2023

5  out of  5
rating by Kevin Minor
"Sara’ was very knowledgeable,understanding and pleasant to talk with I would highly recommend her to others."
We responded:
"Thank you for your review, Kevin. We appreciate your kind words. "
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Max Pendergraph

December 12, 2023

5  out of  5
rating by Max Pendergraph
"Sara' has been a pleasure to work with, concisely and clearly communicating the key points of several policies my wife and I are considering. Comparing the ease of communication here with my previous insurance brokerage made the decision easy to bring all of my business to State Farm."
We responded:
"Max, I’m glad you found Sara’s review helpful. We try hard to make insurance easy to understand and tailor a plan to fit your family’s needs. "
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Mary Czepyha

December 8, 2023

5  out of  5
rating by Mary Czepyha
"Very helpful. Explains all options and allows me time to think about everything before I make a decision"
We responded:
"Thank you for the kind words, Mary. "